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Frequently Asked Questions

  • When do you release new treat boxes?
    Our seasonal treat boxes are released almost bimonthly. “Almost”, because we like to align our seasonal collections with holidays and important dates on the wheel of the year, so release times may vary! (Past seasonal treat boxes have celebrated : Ostara, Winter and Summer Solstices, Beltane…) Seasonal treat boxes are created in small batches, and e-mail subscribers get a head-start. If you, or anyone you’re sharing your Oracle box with, has an allergy, please note this in your order, and see our Store Policy for more details.
  • Can you explain the Mystery CSA subscription?
    The Mystery CSA (Community Supported Alchemy) Subscription allows Oracle to reduce waste and experiment with wild and wonderful new flavors. A CSA subscription brings you backstage, into the kitchen. You’ll get to experience what we’re experimenting with and inspired by, before anyone else! Treats in these boxes may go on to appear in future Seasonal Treat Boxes, or appear on shelves and tables in spaces across Ithaca. CSA boxes might contain truffles, marshmallows, chocolate bark, bars, baked goods - whatever we're experimenting with at the time. Flavors will not be released ahead of time - every month will be a surprise! A perfect gift for yourself or a loved one, our CSA boxes also help us reduce waste and experiment with wild and wonderful new flavors. If you, or anyone you’re sharing your Oracle box with, has an allergy, please note this in your order, and see our Store Policy for more details.
  • Are your chocolates vegan / gluten free / dairy free?
    No. ... With very rare exceptions. While we try to regularly stock at least one vegan caramel at events, we cannot guarantee we will always have a vegan option. While most of our products do not contain gluten, or wheat, we operate out of a shared kitchen space, and cannot guarantee a complete lack of crossover. If you or someone you're sharing treats with has a severe nut allergy, we recommend a "better safe than sorry" approach. Your health and safety is our top priority. While we of course do our best to avoid cross-contamination, we are not a certified gluten free kitchen. If you have a severe allergy, we unfortunately recommend that you purchase confections elsewhere. We want to keep you safe and healthy! Please see our Store Policy for more details.
  • What if I have allergies?
    Ingredient lists for all Oracle Chocolates products are available upon request. In addition, we will always disclose common allergens in product listings. However, we frequently use nuts and gluten in various products, and cannot guarantee a complete lack of crossover. While we of course do our best to avoid cross-contamination, we are not a certified gluten free kitchen. If you have a severe allergy, we unfortunately recommend that you purchase confections elsewhere. We want to keep you safe and healthy! Please see our Store Policy for more details.
  • How will I receive my treat box/mystery CSA?
    Boxes will be available for pickup at our kitchen above Home Green Home in the Ithaca Commons, on the date of their release. Treat box release dates will be in each box's product description. Orders must be picked up during regular store hours. If you are unable to pick up your box, please contact us as soon as possible to let us know. If you do not pick up your box within two days of release, your box may be discarded. For wholesale orders, pickup will be determined on a case by case basis.
  • Do you ship?
    No. Shipping chocolate is tricky, as you might imagine. It’s especially difficult to find safe and efficient ways to do so without significant waste and environmental cost. If you or a friend would like to purchase any of our chocolates and ship them privately, we are happy to provide consultation on the most effective way to ensure the chocolates arrive intact (and un-melted). However, at this time we are not providing shipping.
  • Can I place a custom order?
    We love creating bespoke truffles for chocolate-lovers, and helping to create magical, memorable events! Please see our Wholesale page for more details, and contact us with any inquiries.
  • Do you believe in faeries?
    We do, we do.
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